1. Overview
At Potentialssymagn, we strive to deliver high-quality educational content and guidance services related to personal development habits. We understand that circumstances change and that our offerings may not always meet every expectation. This policy explains when refunds are available and how to request them.
This Refund Policy applies to all purchases made through potentialssymagn.world or directly through our team at 177 Rivington St, New York, NY 10002, USA. It should be read in conjunction with our Terms of Use and Privacy Policy.
2. General Refund Principles
Refund eligibility depends on the type of product or service purchased, the time elapsed since purchase, and the extent to which the content or service has been accessed or consumed. We evaluate each refund request individually and in good faith, applying the criteria outlined in the sections below.
Refunds are processed to the original payment method used for purchase. Processing times vary depending on your financial institution but typically range from five to ten business days after approval.
3. Educational Products and Digital Downloads
3.1 Eligibility
Digital educational products including guides, worksheets, templates, and reference materials are eligible for a full refund within fourteen days of purchase, provided that:
- You have not downloaded or accessed more than twenty percent of the product content
- The refund request is submitted in writing to assist@potentialssymagn.world
- You include your order confirmation number and reason for the refund request
3.2 Non-Refundable Digital Products
Refunds are not available for digital products when more than twenty percent of content has been accessed or downloaded, when the fourteen-day window has expired, or when the product was purchased at a promotional discount explicitly marked as non-refundable.
4. Programs and Challenges
4.1 Multi-Week Programs
Structured programs and challenges are eligible for a full refund if the request is submitted within seven days of enrollment and before the program start date. Once a program has commenced, the following partial refund schedule applies:
- Within the first week of the program: seventy-five percent refund of the program fee
- During the second week: fifty percent refund of the program fee
- After the second week: no refund available
4.2 Program Materials Access
Upon refund approval for programs, access to program materials, community forums, and scheduled sessions is revoked. Any downloadable materials obtained during participation must be deleted and may not be retained or shared.
5. Consulting and Guidance Sessions
5.1 Pre-Session Cancellation
Individual consulting and guidance sessions may be cancelled and fully refunded if notice is provided at least forty-eight hours before the scheduled session time. Cancellations made with less than forty-eight hours notice are eligible for rescheduling but not a monetary refund.
5.2 Session Packages
Multi-session packages are refundable on a pro-rata basis for unused sessions, minus a fifteen percent administrative fee, if the refund request is made within thirty days of purchase. Sessions already conducted are non-refundable.
5.3 No-Show Policy
Failure to attend a scheduled session without prior notice constitutes a no-show. No-show sessions are not eligible for refund or rescheduling unless exceptional circumstances are documented and approved at our discretion.
6. Personalized Plans
Custom personalized habit plans are eligible for a full refund within seven days of delivery if you have not implemented the plan or shared it with third parties. After seven days, or once the plan has been actively used, refunds are not available due to the bespoke nature of the deliverable.
If you believe a personalized plan contains factual errors or does not reflect the information you provided during the consultation, contact us within fourteen days for a complimentary revision before requesting a refund.
7. How to Request a Refund
To initiate a refund request, follow these steps:
- Send an email to assist@potentialssymagn.world with the subject line "Refund Request"
- Include your full name, order or enrollment confirmation number, date of purchase, and product or service name
- Provide a brief explanation of the reason for your refund request
- Allow up to five business days for our team to review and respond to your request
You may also call us at +1 212-228-7177 during business hours (Monday through Friday, 9:00 AM to 5:00 PM EST) to discuss your refund inquiry.
8. Refund Processing
Approved refunds are processed within five business days of approval notification. The refund will be credited to the original payment method. If the original payment method is no longer available, we will contact you to arrange an alternative refund method.
Currency conversion fees, payment processing fees, and bank charges incurred during the original transaction are non-refundable. You are responsible for any fees your financial institution may charge upon receiving a refund.
9. Exceptions and Special Circumstances
We may grant refunds outside the standard policy terms in the following circumstances:
- Technical issues preventing access to purchased digital content that we cannot resolve within seventy-two hours
- Duplicate charges resulting from payment processing errors
- Program cancellation by Potentialssymagn due to insufficient enrollment or unforeseen operational circumstances
- Documented medical or family emergencies preventing participation, evaluated on a case-by-case basis
Exception requests must include supporting documentation where applicable. Approval of exception refunds remains at our sole discretion.
10. Chargebacks
We encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks initiated without prior communication may result in suspension of your account and access to purchased materials while the dispute is investigated.
We cooperate fully with payment providers during chargeback investigations and provide documentation of purchase records, delivery confirmation, and communication history as required.
11. Non-Refundable Items
The following items and circumstances are generally non-refundable:
- Free resources, trial content, and complimentary materials
- Gift purchases after the recipient has accessed the content
- Products or services explicitly marked as final sale or non-refundable at the time of purchase
- Third-party products or services accessed through links on our website
- Administrative fees, shipping costs for physical materials, and payment processing surcharges
12. Consumer Rights
Nothing in this Refund Policy limits your statutory rights as a consumer under applicable law. Residents of the European Union may have additional rights under the Consumer Rights Directive, including a fourteen-day cooling-off period for distance contracts. United States residents may have rights under state-specific consumer protection laws.
If you believe your consumer rights have not been respected, you may contact your local consumer protection authority in addition to reaching out to us directly.
13. Changes to This Policy
We may update this Refund Policy to reflect changes in our offerings, pricing structures, or legal requirements. The date at the top of this page indicates when the policy was last revised. Changes apply to purchases made after the effective date of the updated policy.
14. Contact Information
For refund requests, billing questions, or policy inquiries, contact:
Potentialssymagn
177 Rivington St, New York, NY 10002, USA
Email: assist@potentialssymagn.world
Phone: +1 212-228-7177